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TOPIC: Border Render On Paid Job Charged For Full Image

Border Render On Paid Job Charged For Full Image 3 years 4 months ago #786


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Just carried out my very first paid render, was really excited to see the result, but it was only a test to check samples count and multiEXR format. I selected border render, and was only a tiny 148 x 170 pixels, 1500 samples. I expected no waiting time and very fast render, but it took half an hour to come back, the clocked time was 1575s, and cost me 173 points! Really not happy for first paid render, it charged me for the whole render size, 1920 x 1440, but only rendered 148 x 170. Boo.

Do I hear cries of "Refund his points"?
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Border Render On Paid Job Charged For Full Image 3 years 4 months ago #787


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After messaging about my border render problem, my points were refunded. Thanks Michał, that's good customer service. ;)
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