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TOPIC: "Download failed"

"Download failed" 3 years 1 month ago #894

Hi, I sent 3 renders and the three have not been downloaded, raypump says "Download failed", and I don't know why. Before I didn't had this kind of problems. I hope anybody can help me.
Thanks.
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"Download failed" 3 years 1 month ago #895


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  • melon
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Hi
First -sorry to hear about problems with download.
Let me know what were the costs of missing renders. I'll refund Render Points ASAP.

Secondly - is download working for you now? We had some problems with raid matrix here, perhaps that was causing issues for some users.

Let me know what's the status.
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"Download failed" 3 years 1 month ago #904

evilmilhouse wrote:
Hi, I sent 3 renders and the three have not been downloaded, raypump says "Download failed", and I don't know why. Before I didn't had this kind of problems. I hope anybody can help me.
Thanks.


same problem here
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"Download failed" 3 years 4 weeks ago #907


  • Posts:397 Thank you received: 69
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  • melon
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Hi,

Sorry for that - there WAS an serious issue with doubled processes on some GPU nodes recently. Some users suffered from it with unfinished jobs or download failures.

Please accept my apologies - if for any reason you've lost any Render Points - just let me know the cost, I'll refund them.

Thank you for all your patience! Problem should be gone now - please check your scenes!
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