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TOPIC: download failed every time :)

download failed every time :) 2 years 6 months ago #1130

every thinks is good exceptly the last step that is the downloading file

it says "start downloading" then few seconds it say " download fail"

is the same bug on pro version or not ?
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download failed every time :) 2 years 6 months ago #1131


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Hi,

IF download does not work with free jobs it won't work with pro jobs either.
However I'm confused that download doesn't work while upload does. The undergoing process is similar, uses same settings.
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download failed every time :) 2 years 5 months ago #1143

I also have a same problem. It went through rendering till done, but it failed to download. I tried to change the folder, allowed the raypump in firewall setting, turned off my kasperky protection, etc, but none of these things worked. I am using Windows 8 64bit, with Blender 2.75a.

P.S. I tried with my sub laptop for downloading, and it successfully downloaded. So I guess it's the problem of my primary laptop, not the raypump connection issue.

DownloadFailed.jpg
Last Edit: 2 years 5 months ago by captainwhale52.
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download failed every time :) 2 years 5 months ago #1156


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That's really interesting - if you find out what was the cause on your primary laptop - I'd be much obliged for sharing that info with us.
Some users might have similar issues - it would be worth putting in FAQ/Help sections.
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download failed every time :) 2 years 5 months ago #1169

I have the same problem, but i cannot check it in an other laptop. The download does not work. Mabe it is becouse i am in africa now.
I tried in free mode and in the Pro mode. Neither works.
How can i get this renders?
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download failed every time :) 2 years 4 months ago #1211

I downloaded everything while installed proxy, the problem was propably coused by some internet restrictions in the office.
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download failed every time :) 2 years 2 months ago #1270


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Hello,
The download failed in my PC, I leave it opened and running, but it crashed during the night, and so this morning I started the PC and I opened again RayPump application, but I cannot see anything downloaded.
So I restarted the job and I bought new Render Points to finish it.
After few minutes I wanted to see what was processed until that moment and so I canceled all the remaining jobs, but there is nothing in my download folder (only 80 frames I think the free ones).

How can I download the images already rendered?

I processed an animation and I payed to have more Render Points, I expected I could download the already complet jobs, even if all the rendering is not completed.

Please help me to retrieve the images.
Thanks.
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download failed every time :) 2 years 2 months ago #1271


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Hello,
I've checked your account and there are no images left to download.
If you've been by any chance, charged for rendering and haven't got the results, or results were incorrect due to service error, I'll be happy to investigate and refund.

Let me know what's the status.
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