Forum

Welcome, Guest
Username: Password: Remember me
Valuable feedback is priceless. Plus, you can get some extra Render Points :)

TOPIC: Paid for render points but not awarded any‏

Paid for render points but not awarded any‏ 2 years 3 months ago #1247


  • Posts:4
  • rikto's Avatar
  • rikto
  • New RayPumper
  • OFFLINE
  • Karma: 0
I bought more render points to finish my jobs but your website doesn't show it. Paypal sent me a confirmation of payment but I still see no new renderpoints on my account.

I think it's a programming glitch with your website as previously payment worked: This time when going through paypal I was asked to solve a capcha and wasn't re-directed to your site.
The payment went through but still after 10 hours no render-points awarded.
The administrator has disabled public write access.

Paid for render points but not awarded any‏ 2 years 3 months ago #1251


  • Posts:397 Thank you received: 69
  • blending software ideas
  • melon's Avatar
  • melon
  • PumpOperator
  • OFFLINE
  • Karma: 33
This is known issue. PayPal sometimes doesn't send the confirmation to the RP service.
Please send by email account number, RP count to add - I'll handle it manually.
The administrator has disabled public write access.

Paid for render points but not awarded any‏ 2 years 3 months ago #1252


  • Posts:4
  • rikto's Avatar
  • rikto
  • New RayPumper
  • OFFLINE
  • Karma: 0
I already have when this happened.
The administrator has disabled public write access.

Paid for render points but not awarded any‏ 2 years 3 months ago #1253


  • Posts:397 Thank you received: 69
  • blending software ideas
  • melon's Avatar
  • melon
  • PumpOperator
  • OFFLINE
  • Karma: 33
I'm bit confused. Have you send the email to with information with missing render points?
I can't find any email about your issue. Please, (re)send information: account name, missing render points, optionally PayPal transaction id.

Sorry for inconveniences.
The administrator has disabled public write access.

Paid for render points but not awarded any‏ 2 years 1 month ago #1277

I am also having the same issue with the original poster, having paid for 30,000 render points but it not being reflected on my account. I followed the instructions above and forwarded the payment confirmation from paypal. Would you also look into my render points as well?

my email is if it helps you find my email sent. Thanks in advance
Last Edit: 2 years 1 month ago by Sparkie510hieu.
The administrator has disabled public write access.

Paid for render points but not awarded any‏ 2 years 1 month ago #1278


  • Posts:397 Thank you received: 69
  • blending software ideas
  • melon's Avatar
  • melon
  • PumpOperator
  • OFFLINE
  • Karma: 33
I've assigned missing Render Points to your account. Sorry for inconveniences.
The administrator has disabled public write access.
The following user(s) said Thank You: Sparkie510hieu

Service maintenance

SERVICE IS OFFLINE

 

Forum actions

Users online

We have 383 guests and no members online