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TOPIC: Lost my Renderpoins...

Lost my Renderpoins... 3 years 9 months ago #5


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Hi,
first of all: Raypump ist a geat service! It eases my "render-life" so much! Thank you!

But unfortunately, the renderpoints i had before the purchase on 21th of November got lost :-(
Can you please check, what went wrong?

Greetings, Ralf
Last Edit: 3 years 9 months ago by Athen.
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The following user(s) said Thank You: melon

Lost my Renderpoins... 3 years 9 months ago #7


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I'm bit confused - if you have registered with the same email address, Render Points should be reassigned automatically. Seems like it works also for your account, I've checked the database and looks OK (new account have some Render Points assigned, old account have them removed).

So, you should have all your Render Points back. Let me know if that works.
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Lost my Renderpoins... 3 years 9 months ago #8


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Yes, i'm confused too. I registered with the same name, email etc and it worked. I had the Renderpoints fron the old account plus the 50 Bonuspoints (Thanks!). Then i buyed another 2000 Points and Igot the Email:
"...You just gain 2,000 Render Points and your new total is 3,253..."
But today, when i logged in, i had 2050 Point. So something went wrong...
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Lost my Renderpoins... 3 years 9 months ago #9


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OK, I'll investigate where's the problem.

Thanks for reporting!
Last Edit: 3 years 9 months ago by melon.
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Lost my Renderpoins... 3 years 9 months ago #10


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Problem solved!
Thank you melon, for your great support!
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